Refund & Return Policy
At AloeHealth Kenya, we strive to provide you with the highest quality products and services. We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds may be necessary. This Refund and Return Policy outlines the terms and conditions for such instances.
1. Refund Eligibility:
– You may be eligible for a refund if you received damaged, defective, or incorrect products.
– Refunds are subject to verification and approval by our customer support team.
2. Return Process:
– To initiate a return, please contact our customer support within 2 days of receiving the product.
– Ensure the item is unused, in its original packaging, and accompanied by proof of purchase.
3. Return Shipping:
– Customers are responsible for the shipping costs associated with returning the product, unless otherwise stated by our customer support team.
– We recommend using a trackable shipping service to ensure the safe delivery of your return.
4. Refund Processing:
– Once your return is received and inspected, we will notify you of the status of your refund.
– Approved refunds will be processed within 7 business days through the original payment method.
5. Non-Refundable Items:
– Certain products, such as perishable goods or items explicitly marked as non-refundable, are not eligible for refunds.
– We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order.
7. Damaged or Lost Packages:
– In the event that your package is damaged or lost during transit, please contact our customer support for assistance.
8. Policy Updates:
– Our refund and return policy may be subject to updates or modifications. Please refer to the latest version on our website.
If you have any further questions or need assistance with a refund or return, please contact our customer support at firstname.lastname@example.org. We are committed to resolving any issues promptly and ensuring your satisfaction with our products and services.
Please note that this refund and return policy applies specifically to purchases made through the AloeHealth Kenya online shop and may be subject to change. Last updated: 16/05/2023